All claims whether concealed or not, are the responsibility of the account. And carton damage and shortages should be noted on the bill of lading at the time of the receipt of the shipment, in accordance with I.C.C regulations. If the concealed damage or loss id noted by the account while unpacking the shipment, the center should be notified immediately, per I.C.C Regulations.
SELECTO must be notified, in writing, including a copy of the carrier's claim form, of any damage or loss claims within 45 days. Failure to notify SELECTO releases SELECTO from any liability.
Call for Warranty, varies by product.
All returns, whether defective or not, must be pre-approved by SELECTO, and accompanied by a SELECTO SCIENTIFIC, pre-approved valid, return goods number clearly marked on the outside of the shipping container. All returned goods must be shipped prepaid to SELECTO from point of origin. Returns not shipped prepaid or missing a returned goods authorization number, will be refused.
- 0-30 Days: 15% restocking fee
- 31-60 Days: 25% restocking fee
- 61-90 Days: 35% restocking fee
- After 90 Days: No returns accepted